Bobs Terms and Conditions

Reservations of accommodation are accepted subject to the terms of these Conditions of Hire

1. Contract

The Contract of Hire shall be between the Hirer and the Caravan owner. 

2. Rental

Bookings for persons or groups under 21 years of age cannot be accepted. 

3. Bookings

Upon receipt of your enquiry by email or telephone, “Bob” can be provisionally booked. This will be held for a period of a week (7 days) only. If no booking form and deposit is received back within this period, then the provisional booking will be cancelled (a longer period will be given for overseas bookings).

4. Payment

Bookings made within 1 month of your holiday date must be paid for in full and in advance of occupation of the property. For a booking made more than 1 month before your holiday starts we require a deposit of two hundred pounds, which will be refunded in full if the reservation is cancelled more than 1 month prior to occupancy.  

5. Balance

Upon payment of the deposit and subject to acceptance of the booking, the applicant becomes liable for the balance of the rental 1 month before for the period of letting. Payment by cheque must be made at least 10 working days before occupancy.
 
6. Damage / Extra cleaning

All bookings are accepted on the condition that the property is left in the same state of repair order and cleanliness both inside and outside as at the start of the holiday, and that the person who made the booking will pay for breakage and / or damage and extra cleaning if so required. Major breakages should be reported to the owners immediately and minor damage should be noted at the termination of the week. The deposit will be retained in cases where this is deemed necessary.

7. Sleeping Capacity

The maximum number of people allowed is 6. Extra persons cannot be accommodated. 

8. Availability

The Hiring Contract is made on the understanding that the caravan and its facilities as published on the internet will be available for the dates stated. In the unlikely event that the Caravan is not available through events arising out of the control of the owner, then they may be forced to cancel the booking. The hirer will be advised of any such circumstances as early as possible, and will be refunded all monies paid in full with the Hirer having no further claim against the owner. 

9. Occupation times:

Tenancies commence after 12:00 noon (unless otherwise agreed), on the commencement date of the tenancy and terminate at 10.00 am on the leaving date. This is to ensure that “Bob” can be properly cleaned and prepared.

10. Security Deposit

The owners reserve the right to impose a returnable breakage / cleaning / security deposit or £200.00 per stay.

11. Access to property

The Property Owner or his representatives shall be allowed access to the Caravan at any reasonable time during any holiday occupancy. 

12. Pets

No pets are allowed. 

13. Linen

The properties are equipped with 2 tea towels and one pair of oven gloves. Bed linen is provided but I would appreciate it if you brought your own. Towels are not provided. 

14. Smoking

Smoking is not allowed inside the Caravan.

15. Special Needs

If you have special requests or needs, you are responsible for advising us at the time of booking, although we cannot guarantee that any requests will be met. Failure to meet special requests will not be a breach of contract. It is your responsibility to satisfy yourself that the property is completely suitable for your needs. Please note that if a particular requirement is not specified on the Website then it is not provided. 

16. Motor Car and Personal Belongings

Baggage and personal belongings are at the Hirer's risk at all times, and no responsibility can be accepted for loss of or damage to any vehicle or its contents. 

17. Cancellation and Insurance

If the hirer wishes to cancel the booking for any reason within 1 calendar month of the start of the holiday, he should advise us immediately by telephone or e-mail followed by a confirmatory letter. Upon receipt of such letter (but without any obligation to the hirer) we will attempt to obtain a replacement letting, and if such a letting is obtained, will then refund to the hirer any monies paid. If we, the owners are unable to re-let, then we shall be entitled to retain all payments already made. With the exception of the refundable security deposit. We advise guests to arrange cancellation insurance with the insurer of your choice. 

18. Complaints

Every effort has been made to ensure that you have an enjoyable  holiday. If however, you have any cause for complaint please contact Caernarfon Caravans immediately if any problem arises so that it can be speedily resolved. We cannot subsequently consider any complaints or enter into any correspondence about them unless this procedure has been followed.

19. Data protection and Privacy

Information provided on Booking Forms will remain confidential and will not be disclosed to a third party or used for any other purpose. 

20. Your Safety

There is a  house book inside each caravan that provides a safety guide and instruction manuals for our guests. The Caravans are provided with a fire blanket, smoke alarms and a fire extinguisher.

For and on behalf of Caernarfon Caravans